Privacy Policy

1. Information We Collect

San Diego Plumbing Online (“we,” “our,” or “us”) collects information you provide directly to us when you use our website, request services, or contact us. The types of information we may collect include:

• Personal Identification Information: Your name, phone number, email address, and service address when you submit a contact form or request a quote.
• Service Information: Details about the plumbing services you request, including the nature of the problem, preferred service times, and any other information you provide.
• Usage Data: Information about how you interact with our website, including your IP address, browser type, pages visited, time spent on pages, and referring website.
• Communications: Records of any correspondence between you and our team, including emails, phone call logs, and form submissions.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide the plumbing services you request.
• To schedule appointments and dispatch technicians to your location.
• To send you service confirmations, appointment reminders, and follow-up communications.
• To send you promotional offers, newsletters, or service updates — only if you have opted in to receive such communications.
• To improve our website, services, and customer experience based on usage patterns and feedback.
• To comply with legal obligations and resolve any disputes.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service Providers: We may share your data with trusted third-party vendors who help us operate our business (e.g., scheduling software, email service providers, payment processors) under strict confidentiality agreements.
• Legal Requirements: We may disclose information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of company assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information when we believe it is necessary to protect the rights, safety, or property of our company, our customers, or others.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small data files stored on your device.

We use the following types of cookies:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Used to understand how visitors interact with our site (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Data Security

We take the security of your personal information seriously. We implement industry-standard security measures including SSL encryption, secure servers, and access controls to protect your data from unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Your Rights

Under California law (CCPA) and applicable privacy regulations, you have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to certain exceptions.
• Opt out of the sale of your personal information (note: we do not sell personal data).
• Non-discrimination for exercising your privacy rights.

To exercise any of these rights, please contact us at info@sandiegoplumbingonline.com.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children’s Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of significant changes by updating the “Last Updated” date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• San Diego Plumbing Online
• San Diego, CA 92101
• Phone: (205) 555-0123
• Email: info@sandiegoplumbingonline.com